Privacy Policy

Effective Date: 3May26

1.INTRODUCTION

D’lom Co. (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.dlom.co or use our services.

This policy complies with the EU General Data Protection Regulation (GDPR) and Spanish data protection laws (Ley Orgánica 3/2018, LOPDGDDD).

2. DATA CONTROLLER

D'lom Co.

Email: admin@dlom.co

Location: Madrid, Spain

3. WHAT DATA WE COLLECT

We may collect and process the following personal data:

Information you provide directly:

  • Name and contact details (email, phone number)

  • Professional information (job title, company, industry)

  • Communication preferences

  • Information provided in contact forms, consultation bookings, or email correspondence

  • Payment information (processed securely through third-party payment processors)

We process the information provided by interested parties in order to:

  • Manage the delivery of requested information

  • Offer products and services in line with their interests

  • Improve the user experience

  • Comply with applicable legal obligations

The legal basis for processing your data is the consent of the data subject, obtained through the contact or subscription forms available on this website.

Information collected automatically:

  • IP address

  • Browser type and version

  • Pages visited and time spent on pages

  • Referring website

  • Cookies and similar tracking technologies (see Cookie Policy)

4. HOW WE USE YOUR DATA

We use your personal data for the following purposes:

  • Service delivery: To provide mentoring, coaching, and educational services

  • Communication: To respond to inquiries, send service updates, and provide customer support

  • Marketing: To send newsletters, resources, and promotional materials (only with your consent)

  • Website improvement: To analyze website usage and improve user experience

  • Legal compliance: To comply with legal obligations and protect our legal rights

Legal basis for processing:

  • Consent (for marketing communications)

  • Contract performance (to deliver services you have purchased)

  • Legitimate interests (to improve our services and website)

  • Legal obligation (to comply with applicable laws)

5. DATA SHARING

Data will not be transferred to third parties, except in cases where there is a legal obligation or when necessary for the provision of services (for example, web hosting or newsletter delivery services).

All third-party providers are GDPR-compliant and process data only as instructed by us.

6. DATA RETENTION

Personal data will be retained for as long as the relationship with the user is maintained or until its deletion is requested, and for the period necessary to comply with legal obligations:

  • Active clients: Duration of service plus 7 years (for tax and legal requirements)

  • Marketing subscribers: Until you unsubscribe

  • Website visitors: Analytics data retained for 26 months

  • Inquiries and contacts: 3 years from last contact

7. YOUR RIGHTS UNDER GDPR

You have the right to:

  • Access: Request a copy of your personal data

  • Rectification: Correct inaccurate or incomplete data

  • Erasure: Request deletion of your data (“right to be forgotten”)

  • Restriction: Limit how we use your data

  • Portability: Receive your data in a structured, machine-readable format

  • Object: Object to processing based on legitimate interests

  • Withdraw consent: Unsubscribe from marketing at any time

To exercise these rights, contact us at: admin@dlom.co

8. DATA SECURITY

D’lom Co. adopts the necessary technical and organisational measures to ensure the security, integrity, and confidentiality of personal data in accordance with current regulations.

9. INTERNATIONAL DATA TRANSFERS

Some of our service providers may be located outside the EU/EEA. When we transfer data internationally, we ensure adequate protection through:

  • EU Standard Contractual Clauses

  • Adequacy decisions by the European Commission

10. CHILDREN'S PRIVACY

Our services are not directed to individuals under 18. We do not knowingly collect data from children.

11. COOKIES

See our separate Cookie Policy for information about how we use cookies.

12. CHANGES TO THIS POLICY

D’lom Co. reserves the right to modify this policy to adapt it to legislative or jurisprudential developments, as well as industry practices. In such cases, changes will be announced on this page with reasonable notice prior to implementation.

13. CONTACT & COMPLAINTS

For privacy questions or to exercise your rights: admin@dlom.co

You also have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD): www.aepd.es, +34 901 100 099